Safeguarding Adults Procedure


This procedure has been developed to support the ‘Sounddelivery Media Safeguarding Adults Policy’.  It will enable Sounddelivery Media to:

  • Promote good practice and work in a way that can limit harm, abuse and coercion occurring;
  • Ensure that any allegations of or suspicions of abuse are dealt with competently and the person experiencing abuse is supported appropriately.


Safeguarding Adults in the United Kingdom is compliant with United Nations’ directives on the rights of disabled people and commitments to the rights of older people.  It is covered by:

  • The Human Rights Act 1998
  • The Data Protection Act 2018
  • General Data Protection Regulations 2018 

Full list of relevant legislation contained in Appendix 1.

The practices within this procedure are based on the relevant legislation and government guidance, specifically the Care Act 2014, in England, and the Care and Support Statutory Guidance (especially chapter 14) 2014


This procedure relates to safeguarding and promoting the welfare of adults and adults at risk of abuse or neglect. It does not cover children (ie those under 18 years of age.) Should our work change and involve children, we will develop explicit procedures to support the welfare of children. 

It defines how Sounddelivery Media operates to safeguard adults and adults at risk of abuse or neglect with whom it works alongside.


Who is an ‘adult’?

  • Someone who is aged 18 or over

Who is an ‘adult at risk’? 

Someone who:

  • is aged 18 or over; and 
  • has care and support needs; and 
  • is experiencing, or is at risk of, abuse or neglect; and 
  • who is unable to protect themselves from harm. 

A person may be more or less at risk at different times in their life. 

What is ‘abuse’? 

Abuse is an action or a lack of action that causes harm to a person. 

Abuse can:

  • happen once or many times;
  • be an accident or it can be on purpose;
  • be a crime, but it is not always. 

What does ‘safeguarding adults’ cover? 

Abuse can happen in different ways: 

Physical Any act that causes physical harm or injury to a person.
Emotional Any act that causes emotional harm to a person. 
SexualForcing, enticing or exploiting a person to take part in sexual activities which they could not, or did not, agree to. 
NeglectA failure to meet a person’s emotional, health or care needs. 
Self-neglect A person not being able to look after them self or their home which puts their health, wellbeing or safety at risk. 
FinancialStealing a person’s money or property. Using a person’s money or property without their agreement.
DiscriminatoryAny form of abuse that is done because of a person’s race, religion, culture, age, disability, gender or sexual orientation.
OrganisationalAbuse or neglect that is perpetrated by an organisation providing a service to adults at risk. 
Domestic violenceAbuse that happens between family members or people who live in the same house. This includes forced marriage, honour based violence and female genital mutilation.
Modern SlaveryA person being forced to work for no money. 
RadicalisationThe process of a person being influenced or coerced into supporting violent extremism including terrorism. 


Any safeguarding action taken by Sounddelivery Media will be led by the principles identified in the Care Act 2014 underpinning safeguarding and care – these are outlined fully in Appendix 2 and provide a framework for our process.

Fundamentally, safeguarding is everyone’s responsibility.

These procedures apply to:

  • all staff (paid or volunteers) including the members of the board
  • all participants
  • all visitors, contractors, or agency staff

Safeguarding is everyone’s responsibility. All those listed above are required to use the steps outlined below to:

  • report any suspected abuse of adults at risk and/or
  • signpost any adults affected by abuse/neglect for appropriate support

Engagement with Sounddelivery Media

Sounddelivery Media has an appropriately trained Designated Safeguarding Lead [Jude Habib, Director] and all members of staff who have contact with participants of our training programmes will have mandatory training in Safeguarding Awareness (see section Training, induction and supervision of staff below).

Participants of our training attend via two different routes:

directly recruited by Sounddelivery Media as a member of one of our programmes (eg the Spokespersons Network) orWe have a DIRECT relationship with these individuals alone
indirectly recruited by both Sounddelivery Media and third party organisations, when Sounddelivery Media is contracted to complete project-work for that third party organisation.We have a JOINT relationship with these individuals, together with the third party organisation concerned

[A]  When recruiting individuals directly to our programmes we will record the following:

  • contact details, including home address (to allow local authority identification)
  • details of the individual they identify as ‘next of kin’
  • references will also be taken up in relation to their participation in the programme

[B]  When contracting with third parties, Sounddelivery Media must be clear how that third party wishes to be notified of any potential issues where the individual concerned consents to their being involved.

Procedure – Actions to take

In the event of an adult presenting with a potential safeguarding issue:


  • Are they an adult at risk (as per Definitions above), noting that individuals’ levels of risk can change at different times in their life?
  • Are they a member of staff, volunteer or agency staff?
  • Are they a participant and, if so, how were they engaged on their programme?
If they are identified as an adult [but NOT an adult at risk]:provide relevant signposting to other services
[See examples in Appendix 3 for advice and support]
If they are identified as an adult at risk and:they are a member of staff, volunteer or agency staff or a participant that has been recruited directly ([A] above):i)   Seek consent from the person concerned. (If you feel that they do not have capacity to consent, you can act without consent but you must log your decision.)ii)  Collect all available relevant facts and appropriate information.iii) Make a written record of the concern.iv) Tell the person involved what you are going to do about the concern and note any views that they may have regarding how they wish the matter to be dealt with.v)  Tell only the people who need to know – for Sounddelivery Media, this should be the Designated Safeguarding Lead [Jude Habib, Sounddelivery Media]vi) The Designated Safeguarding Lead will consider the balance between listening to someone’s wishes and needing to pass on information where others may be at risk. We acknowledge that the need to report against someone’s wishes will be exceptionally rare.vii) Inform the person involved about the outcome of any process.
ORthey are a participant that has been recruited jointly ([B] above):i)   Seek consent from the person concerned. (If you feel that they do not have capacity to consent, you can act without consent but you must log your decision.)ii)  Notify the third party organisation with which the individual was recruited and the Designated Safeguarding Lead [Jude Habib, Director]. iii) The Designated Safeguarding Lead will support that organisation with its legal responsibilities – eg by maintaining records of all relevant conversations, facts and appropriate information. iV) Discussions should take place only by exception and only between the Designated Safeguarding Leads of the two organisations. 
If someone is in immediate danger or is at risk of serious significant harm, you must contact the Police (999) and refer to the relevant local authority, as required, as soon as possible

Training, induction and supervision of staff 

Sounddelivery Media will provide effective management for staff and volunteers through induction, supervision, support and training.  All staff, including Trustees, will complete an induction, which includes the Sounddelivery Media  Safeguarding Adults Policy and procedures, including who to contact if there are concerns.

All staff, including Trustees, will have core safeguarding training provided – this is a mandatory requirement, to be completed within the first year of appointment.  

In addition, the Chair and the Designated Safeguarding Lead will undertake advanced safeguarding training.   

Safeguarding issues will be discussed at specific, dedicated meetings across the Sounddelivery Media team and will be escalated to the Board of Trustees as required. The Team meetings will be a mix of internal ‘peer support’ discussions, held monthly, which will be further enhanced by quarterly-held meetings with an independent, external supervisor to discuss specific issues and approaches. Such discussions will be suitably anonymised to ensure full confidentiality, whilst also supporting staff.

Appendix 1: Adult Safeguarding Legislation

Safeguarding Adults in all home nations is compliant with United Nations directives on the rights of disabled people and commitments to the rights of older people.  It is covered by:

  • The Human Rights Act 1998
  • The Data Protection Act 2018
  • General Data Protection Regulations 2018

The practices and procedures within this policy are based on the relevant legislation and government guidance.  

  • England – The Care Act 2014
    Care and Support Statutory Guidance (especially chapter 14) 2014
  • Wales – Social Services and Well Being Act 2014
    Wales Safeguarding Procedures 2019
  • Scotland – Adult Support and Protection Act 2007
    Adult Support and Protection (Scotland) Act 2007 Code of Practice 2014
  • Northern Ireland – Adult Safeguarding Prevention and Protection in Partnership 2015

Each home nation also has legislation about the circumstances in which decisions can be made on behalf of an adult who is unable to make decisions for themselves:

  • England and Wales – Mental Capacity Act 2005
  • Scotland – Adults with Incapacity Act 2000
  • Mental Capacity (Northern Ireland) 2016
  • There are specific offences applying to the mistreatment of and sexual offences against adults who do not have Mental Capacity and specific offences where mistreatment is carried out by a person who is employed as a carer: e.g. wilful neglect and wilful mistreatment.  

Appendix 2: Principles identified in the Care Act 2014

Any safeguarding action taken by Sounddelivery Media will be led by the six guiding principles underpinning safeguarding and care:

  • Everyone’s responsibility – We all have a responsibility to keep people who need support safe from abuse and neglect.
  • Prevention – We will put sensible measures in place to prevent abuse, including the use of safe
  • recruitment practices, promoting safe working practice and raising awareness of safeguarding.
  • Protection – We will provide policy, procedures, information and training to enable all sounddelivery media staff to identify and respond appropriately to concerns about abuse.
  • Partnership – We will work in partnership with partners and media outlets to ensure that safeguarding concerns are responded to appropriately.
  • Empowerment – We will be person-centred and uphold rights in our safeguarding work
  • Accountability – We aim to be transparent in our approaches and recognise the need for continuous learning and improvement.

Appendix 3: Sources of advice and support

Action on Elder Abuse

A national organisation based in London. It aims to prevent the abuse of older people by raising awareness, encouraging education, promoting research and collecting and disseminating information.

Tel: 020 8765 7000


Ann Craft Trust (ACT) 

A national organisation providing information and advice about adult safeguarding. ACT have a specialist Safeguarding Adults in Sport and Activity team to support the sector

Tel: 0115 951 5400


Men’s Advice Line

For male domestic abuse survivors

Tel: 0808 801 0327

National LGBT+ Domestic Abuse Helpline

Tel: 0800 999 5428

National 24-Hour Freephone Domestic Abuse Helplines

EnglandNorthern Ireland
Tel: 0808 2000 0808 802 1414www.dsahelpline.orgTwitter:
Tel: 0800 027 1234Email: chat: Gymorth Byw HebOfn/ Live free from fear helplineTel: 0808 8010 800Type Talk: 18001 0808 801 0800Text: 078600 77 333

Rape Crisis Federation of England and Wales 

Rape Crisis was launched in 1996 and exists to provide a range of facilities and resources to enable the continuance and development of Rape Crisis Groups throughout Wales and England.



Respond provides a range of services to victims and perpetrators of sexual abuse who have learning disabilities, and training and support to those working with them. 

Tel: 020 7383 0700 or  

0808 808 0700 (Helpline) 


Stop Hate Crime

Works to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.

24 hours service:

Telephone: 0800 138 1625

Web Chat:

E mail:

Text: 07717 989 025

Text relay: 18001 0800 138 1625

By post: PO Box 851, Leeds LS1 9QS

Susy Lamplugh Trust 

The Trust is a leading authority on personal safety. Its role is to minimise the damage caused to individuals and to society by aggression in all its forms – physical, verbal and psychological. 

Tel: 020 83921839 

Fax: 020 8392 1830 


Victim Support 

Provides practical advice and help, emotional support and reassurance to those who have suffered the effects of a crime.  

Tel: 0808 168 9111 

Women’s Aid Federation of England and Wales

Women’s Aid is a national domestic violence charity. It also runs a domestic violence online help service.

Sounddelivery Media’s Safeguarding Procedure is reviewed annually by Trustees.

Last review date: November 2023

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