Operations Manager (1 Year Contract)

Sounddelivery Media are growing and we’re on the lookout for someone with great operations and office management know-how to join our small but impactful team working alongside dynamic individuals and organisations addressing social injustice and social inequalities. This is a real opportunity to make substantial influence on an organisation with a long track record working in the charity sector and who has just become a charity building on a dynamic  programme of work.

Could that be you?

About Us:

Sounddelivery Media is a new charity with a vision of a more equitable society where people with lived experience are part of creating social change. We work alongside people with direct experience of social injustice and inequality to advocate for themselves and their communities publicly by providing training, support and mentoring, and media opportunities. We work to address representation and diversity of voice in the media, finding platforms for our networks and building long term trusted relationships with journalists. We also believe in a confident social sector able to develop and amplify lived experience stories and expertise to address social inequalities so work closely with charities to help them develop and train their own panels and spokespeople.

The team alongside our trustees have worked to develop the charity infrastructure from developing policies to strategic work, staffing and fundraising. As a small team we are now looking for additional operations support for the charity to ensure the infrastructure is in place so that we are delivering the impact we have been set up to achieve. 

Who We’re Looking For – The Role: 

We seek an organized, experienced and proactive person to serve as our Operations Manager.  Reporting directly to the Director, this new role will establish the operational systems and support to underpin our continued growth.  

What You’ll Be Doing –  your responsibilities will include:

  • To establish HR processes and charity policies for staff and freelancers working at SDM. This would include an employee and freelancer appraisal system, standardisation of contracts for permanent staff and freelancers, creation of a Staff handbook, creation of recruitment processes and the management of staff wellbeing.
  •  To review, update and implement policies, processes and protocols, identified from a risk management perspective, to support efficient and cost effective delivery of the Charity’s overall objectives. 
  • Supporting our Business Planning to establish a policy and decision making framework to ensure that all contract opportunities and grant applications are costed, priced, assessed for staff resources and can be met within capacity.
  • Working with the team on Planning and scheduling to clarify priorities and ensure capacity management, assess and update risk register and risks arising to report to Trustees, support processes around key project planning. 
  • Working alongside the Director, accountant and trustees on Budgeting Framework and Fundraising Strategy. to review the current budget and reforecast budgets for year 2 and 3. Create a fundraising strategy bearing in mind funds already committed and balancing income for project work against fundraising opportunities.
  • Improve productivity and efficiency by establishing and overseeing systems and processes that allow for the smooth running of the office, charity operations and projects for both in-person and remote work – in collaboration with the whole team 
  • Oversee any Compliance and legal issues associated with our work, including data protection, supplier contracts
  • Oversee Statutory requirements including preparing our annual report and accounts with the input of programme staff, and reporting to the Charity Commission and to Companies House
  • Provide Strategic Support for the charity. Review Mission, Values, Theory of Change. Build on our logic model for an organisational strategy to review.  
  • Reporting to the trustee board on all operational issues

Who you are 

We are looking for a highly organised self-starter who is comfortable working with our team of two, trustees and associates across every part of our work, and working occasionally with our clients and trustees. 

What Skills and Experience You’ll Have 


  • Proven experience in finance administration and budgeting both at programme and organisational level
  • Experience of designing and setting up new operational systems and support
  • Excellent communication skills both online and in person
  • Strong project management skills, with good attention to detail
  • Excellent IT skills, including Google Drive 
  • Experience of managing finance or administrative staff
  • Ability to work unsupervised, and with a wide range of stakeholders
  • Excellent spoken and written English 
  • At least three years of paid employment in an office environment
  • Permission to live and work in the UK 


  • Additional relevant qualifications, perhaps in business, administration, finance and/or programme management
  • Interest in social change
  • Previous work experience with a non-profit organisation

Why we’re good to work for

  • Flexible working in a friendly, supportive environment
  • A track-record in this work with great feedback from our clients.
  • We’re a new charity so this is a really great opportunity to shape the direction of the charity from an early stage alongside an incredibly supportive trustee board and a current staff team of two.

Terms for the Role  

  • Salary: £40k per annum pro rata 4 days per week (we are open to those seeking a 3-day role)
  • Working hours – 30hrs a week days to be agreed with the Director. Occasional evening work may be required.
  • Start date: February 2022
  • 25 days per year holiday plus bank holidays (pro rata) plus additional 3 discretionary days between Christmas and New Year.
  • 3% pension contribution
  • Access to Health Assured Employee Assistance Programme
  • Length of initial contract: 1 year, including a three-month probationary period, with opportunity for renewal subject to ongoing funding.
  • Location: Flexible working with regular meetings in London. 

We have been working without a central office location over the pandemic period but are currently reviewing office needs, and therefore expect the postholder to embrace a flexible approach to work and be able to assist the organisation in making any future changes.

Application Guidelines 

The closing date for applications is 5pm on Monday 7th Feb 2022. Interviews will be held on Zoom on Friday 11th February 2022. 

Please complete our online form, here you will also be able to attach your CV and write your covering letter. Please include two people who can be contacted for a reference post interview.

Please note that due to the number of applications we expect to receive we will only be able to contact short-listed candidates and cannot offer feedback on unsuccessful applications.  Thank you for your interest in working for sounddelivery media.  We look forward to hearing from you.

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